Deck Project Update

I had a plan and I worked out the details so that it would work out just how I wanted. We decided that we would do vinyl rails on our deck when we built it last year. Out of a lack of necessity or money or whatever we haven't done it yet. So we decided that it was finally time. So I decided to go through R&L Vinyl which looks like a great place and we had some friends recommend them to us. Well since I have no where else to vent - here it comes.

Notice any problem with this picture? Oh yeah - no rails. Hhhhmmmm, that's because I couldn't buy them. So here's the short of the long. I called them on a Wednesday, and a salesman came out like the next day to give me a bid. I thought that it was a little pricey but that was fine, I took it as though I hadn't priced around enough - whatever. So I got him back on the phone and told him that I wanted to get the vinyl deck rails. He came back on Saturday afternoon to have me sign the contract and take half the money as a deposit. At that point I made it very clear that I needed the materials by Thursday at the very latest, because I had time off of work and had help on the labor. No problem, so I signed the paper and gave him my money.
He also promised a call on Wed to confirm pickup on Thurs - which never came so I called and left a message with both the company and the salesguy. Thursday (delivery day) arrives and at noon I finally call both the salesman and the company back and leave messages again. Finally I receive a call back from the company and they inform me that the materials won't be ready until Monday (days after promised). I was upset, but lets see what the salesman says. Finally he calls me back, realises the problem after I chew his ear off, then after a few calls gets back to me and says that he personally talked to the shop crew and they'll have them ready Friday by noon at the latest. Satisfied with that I let my help loose and wait until Friday afternoon.
Don't worry the story is almost over. Friday comes and after hours of calling back and forth I get a hold of the shop guy who informs me that the salesman never called him about changing my order. Yeah, let me repeat that for a dramatic effect - LIED TO MY FACE. Oh - and it will still be ready by Monday. Not good enough - not nearly good enough.
So here's the problem with Monday. The pressing issue about Thursday was that would give me all day Friday to install them to be ready for our air show party that we hosted on Saturday. Otherwise I don't need the rails installed until our next outdoor event that involves large amounts of children.... So in the end the Manager calls and appologizes and tells me that there's no way to deliver as promised. So what is one to do? Remember that this is after frustrating hour after nausiating hour of back and forth and back and forth then being lied to, then being strung out. So I told him that I didn't feel like his business deserved my money and I wanted my money back.
I would distinguish $1000+ a large purchase. And when I make a large purchase I demand a certain level of customer service, professionalism, and quality. I don't feel like a received a single one of those things of the course of those 10 days.
To the extent of your inconvenience, I recommend going anywhere else.